Because machines still need humans
Category Archives: Interviews
January 27, 2014Posted by on
If you’re looking to get a new programming job, there is a very important fact to know about hiring managers. Since they are very busy and receive lots of resumes for open positions, they will build a mental profile of a candidate’s skills by scanning their resume in just a few seconds. Much like when you meet someone in person, first impressions count.
Hiring managers hone their speedy scanning skills through years of experience on the job. Knowing how they interpret your resume’s content is often the difference between moving to that crucial phone screen stage and being ignored. Here are a few hints about what messages your resume is sending to potential new employers about your programming skills.
If you haven’t bothered to run an automated spellchecker over your resume, you won’t be expected to take care when writing code on a daily basis. Typos on a resume are typically viewed as a sign of laziness and disinterest, and can easily lead to them being dropped right into the employer’s trashcan.
Experienced technical hiring managers will quickly evaluate the precision with which a programmer uses language in their resume, and they will extend that impression to the candidate’s programming skills. When the hiring manager sees your typos, they have unpleasant visions of the many bugs you would create in their applications.
Engineering candidates frequently send resumes that are more than 10 pages long, describing in complete and exhaustive detail every single project the candidate ever worked on. There will be a careful mention of the exact compiler version used on a 3-month contract for IBM back in 1994, along with cryptic company-specific project names like “EDT/BTS” that would only make sense to a handful of people on the planet.
The immediate thought that jumps to mind for the hiring manager upon receiving such tomes? That the candidate probably never revisits existing code to refactor it. The idea of editing a complex routine to break it up into simpler constituent parts for better maintainability and readability is apparently not something that they naturally want to do. After all, they’ve been adding to their resume’s content for years without revisiting it, so why would anyone expect them to do the same with their code? Also, excessive length can also imply that the candidate has a problem prioritizing. In today’s world, where engineers frequently have to juggle numerous projects, prioritization skills are necessary.
Technical acronyms are understandably commonplace in software engineering. However, when a quick visual scan of a resume makes a manager feel like they are swimming in alphabet soup, they often build an image of the candidate as being someone who only knows tools and frameworks and has little ability to design software at an architectural level. On the other hand, if the position being filled needs someone who can quickly create “mash-up” prototypes using a diverse set of existing frameworks and tools, having an acronym-heavy resume might be exactly what the employer is looking for.
Lack of Creativity
If an employer were looking for an engineer to build a sexy new web UI, a boring, unimaginative resume created using a Microsoft Word template would be the last thing they’d want to see. Using a dull, expected resume format usually indicates a lack of visual creativity and curiosity, and the employer will often question the candidate’s ability to build aesthetically pleasing web interfaces.
Granted, plenty of engineers whose expertise is in building services that don’t contain graphical interfaces (such as server-side libraries or SDKs) have resumes that don’t push any creative boundaries, and could easily make fine candidates for positions responsible for working in those kinds of areas. However, a decent eye for design is becoming increasingly important for many engineering positions.
Resumes filled with pompous, overly complex language can be a sign of a programmer who prefers to look smart rather than communicate effectively. While this kind of candidate may have written some very dense code that works, nobody on their team probably understands it, and everyone is afraid to touch it in case they break it.
Programmers who have recently left a long stint in academia to enter private industry often produce resumes full of lofty language. In those cases, it’s probably a symptom of them having to write peer-reviewed papers for years rather than a desire of theirs to show off how many grandiose words they know. Still, an overly verbose, high-register writing style can be a red flag that the candidate may not naturally write code that is simple for others to understand.
Candidates who have a history of jumping from position to position every year ring the alarm bells for many employers – they are the last people a company would expect to think about the readability and maintainability of their code. They will be considered as the kind of engineer that gets excited about working on new challenges but gets easily bored when asked to work on fixing bugs in existing features. Engineers quickly develop expertise in niche areas in any company, so having people leave after a short initial investment is not only costly for the employer, but can be detrimental to overall team morale.
A job jumper might be wonderful for a position that needs someone to build features quickly with the intention of handing their work off to a dedicated maintenance team, or as someone who can migrate from project to project, but they would probably need to be paired with others to oversee their work and ensure that their code is good enough to be allowed to go into production for years into the future. After all, the chances that they’ll still be in the same company when changes need to be made to their work are pretty slim.
What You Can Do
Your resume is a window into your programming skills and your personality. Make a special effort to overhaul yours to be viewed as a more desirable candidate to potential employers. For example, if you’re worried about your writing skills, have a professional proofreader check your resume for typos or stylistic mistakes.
If you are friends with a technical hiring manager, ask if they’ll help you by having them spend just a couple of minutes scanning your resume and then telling you what kind of programmer you appear to be, and in what kind of roles they believe you would fit. You might be surprised at the feedback, but at least you’ll be able to take some action to change how you appear to potential employers in order to make sure you increase your chances of not only getting a job, but of earning a position that is truly a great fit.
August 20, 2013Posted by on
The world of professional software engineering is full of titles and grades. Employers use job titles as a means to help them build new teams with the right mix of talent, attract the right caliber of candidates when hiring, create attractive career paths and assist with compensation planning. However, many companies assign titles differently, making their systems difficult to understand, especially for younger engineers.
Sometimes employers will be very precise and define an engineering career track that might look like this:
Sphere of Influence
|Associate Engineer / Junior Engineer / Intern||0 years||Bug fixes, minor feature||Self|
|Software Engineer||1-4 years||Features||Team|
|Senior Engineer||4-8 years||Modules||Development Group|
|Principal Engineer||8-12 years||Product, Architecture||Company|
|Fellow||12+ years||Products, Technical Strategy||Industry|
This model is most often used by companies with large and well-established engineering teams.
Other employers use grades that sound more like movie sequels than job titles:
- Software Engineer I
- Software Engineer II
- Software Engineer III
- Software Engineer IV
- Software Engineer V
It probably won’t come as a surprise that the above bureaucratic-sounding titles are very similar to the definitions used by the US Department of Labor.
While it’s less common, some companies even drop the concept of job title progression completely and have everyone be just a plain old “Software Engineer,” regardless of their experience or talent. This can work wonders by preventing the formation of ivory towers and by empowering younger engineers to participate at the same level as their older peers. However it can be more difficult to implement because it goes against most people’s traditional (or even cultural) expectations, and it can cause unease for those engineers who strongly equate title changes with career advancement.
Given that there’s no standard structure for engineer progression, a Principal Engineer moving to a new company could be offered the less impressive-sounding title of Software Engineer, even though they may be taking on far more responsibility and increasing their sphere of influence.
Mature engineers tend to focus more on the opportunities and challenges available in a new position than they do about what they’ll be putting on their LinkedIn Profile. They know that any technical hiring manager worth their salt understands that every company uses different scales, and those managers won’t blindly assume that the candidate had been demoted mid-career if they see a title progression that looks somewhat backwards. They correctly focus on the engineer themselves and their innate talents, not on the details of their old business cards.
Should you worry about changing your title when making a move from one company to the next? No, you shouldn’t. At the end of the day, hiring managers for engineering positions are far more concerned about your technical chops than your title. Understanding your responsibilities and sphere of influence will be things that come out in the job interview. So, if you’re on the hunt for a new position, look for companies with a solid business model with a healthy and functioning team that will be taking on interesting challenges. Put minimal emphasis on the title you’ll bear once you work there, and focus more on how the position will allow you to develop your skills and knowledge. Those are the most valuable assets prized by any engineer, and by the managers who hire them.
April 30, 2012Posted by on
Bringing a programmer in for an interview and a coding test can lead to some interesting experiences, both for the interviewer and the interviewee. Most end up with the hiring manager telling them that they’ll “be in touch,” but sometimes a candidate just nails it. That’s when you consider extending a job offer before they get a chance to leave the building.
At TimeTrade we run a coding test during interviews that, for the majority of programmers, should take about 2 hours in total to complete. The whole test is comprised of a number of small problems to solve, each harder than the one before. That gives us a good initial gauge of performance based purely on completion time: if everything has been solved in under an hour, we’ll be smiling. But if two hours pass and even the first problem still hasn’t been solved, the candidate will most likely just be shown the door.
Above and beyond just solving test problems quickly, here are some signs that a programmer is truly awesome and should be handed a job offer before they leave your building:
1. They present multiple solutions
I recently interviewed a programmer who solved an entire set of tests twice: once with iterative solutions, and again recursively. I quickly made him an offer. Finding multiple solutions to a problem is a skill that engineers will need to use every day.
2. They write full documentation
Last year I interviewed someone who was so diligent, so detailed and so professional about his work that he created full Javadoc and comments for his code before he considered the solution complete. He even wrote fully automated unit tests and checked their coverage percentage. When I came back into the room at the 2-hour mark and found him typing furiously I initially thought he was having trouble with the test, but he was actually in the process of adding HTML formatting to his Javadoc. Engineers who do this intuitively are the kind you’ll want on your team.
3. They improve the test
We deliberately create tests that have some minor issues lurking within them, purely to see if the candidate (a) spots them and (b) is willing to fix them. It might be an inconsistent usage of quotation marks for strings, misleading variable names or anything along those lines. Candidates that look at all of the provided code as the test — not just the pieces we’ve asked them to write — are the ones who will do the same in our real product once they join our team.
An engineer who is willing to tell a potential employer that the supplied test contains problems shows that they consider the quality of their work to be more important than just agreeing to do what they’re told. Hire them and they’ll likely work wonders for your product, going above and beyond their assigned areas to make improvements where they are needed.
4. They refactor smartly
Most candidates like to get a solution working, then sit back and breathe a sigh of relief that they finished it successfully. That’s good, but rarely good enough to justify an on-the-spot job offer. The candidates that solve the problem but then jump right back in to refactor it are in a different category entirely. Their choice of algorithm doesn’t feel right, and they can’t ignore the feeling that it could be more efficient. Their code has some duplication in it, and that burns them up inside. These are the candidates who refactor, rewrite and improve their solution until it’s been crafted.
This can be a double-edged sword, though. If the candidate just keeps rewriting because they’re not happy until they reach a mythical point of “perfection”, there’s a chance they are one of those programmers who doesn’t know when to stop (and similarly, ship). However if they watch the clock carefully and are able to both solve the problem and refactor their solution before their time runs out, that’s a really good sign that you should consider an offer.
5. All other signs point to “hire”
Sometimes there are plenty of non-technical signs that you’ve found the right candidate. Your other team members take you aside and tell you, “We have to hire this lady.” Their personality feels like a great fit for the team. They have relevant and recent experience in what they’ll need to do. You know some people who have worked with them before and they tell you they are wonderful to have on a team (and that they’d hire them again in a second). The candidate is excited about the company and the opportunity and is hungry to start contributing.
If the candidate passes technical muster and all other signs point to “hire,” why wait? If you do, you may lose the candidate to another employer who knows how to read the same signs faster than you can. Instead, be decisive and make the offer fast, thereby telling the candidate how much the company wants them on board. It will help start the whole relationship off on the right foot, for both parties.
So the next time you’ve got a wonderful candidate in your building, don’t assume someone even better will arrive the next day. Make them an offer and get yourself – and the candidate – back to work.
March 2, 2012Posted by on
We’re currently hiring web engineers to help build the next-generation of TimeTrade’s online appointment scheduling system. Lots of resumes come my way, but 99% of them look exactly the same, following this format:
“I’m a web engineer looking for web engineering work”.
[No link to an online portfolio. No effort to craft the objective to match the position for which they’re applying. Typically describes only what the engineer wants to get out of a new position, rather than what she or he will bring to the company that hires them.]
HTML, DHTML, XML, CSS, JSON, REST, SOAP, AJAX, PHP, CGI, VI, EMACS, …
[A boat-load of technologies, old and new, sprayed onto the resume as one enormous list of acronyms. No effort made to describe which technologies they are expert in versus what they’ve spent 5 minutes playing with on a boring Saturday afternoon. Alphabet soup.]
[A lengthy dissertation about every place the candidate has ever worked. Yawn-inducing descriptions of how they worked there. No URLs for me to see the web applications they built.]
…and that’s usually all I get.
Is there a factory somewhere that churns these out on a conveyor belt? Should I blame Microsoft Word’s built-in resume templates? Or perhaps it’s the fault of tech recruiters who encourage this kind of lazy resume format in the name of “consistency”?
There are plenty of great engineers who could use their experience creating awesome web applications to build incredible resumes for themselves but ironically, never do. These programmers work in a world of aesthetics, creativity and technical artistry and yet advertise themselves with the passion of a 40-year accountancy veteran who enjoys working in the windowless basement of a bank and whose favorite color is gray.
So let’s fix that. Here are some tips that will help you rise far above the crowd.
Completely rethink your resume format
Why submit a typical resume at all? Check out these really creative online resumes that were found on Pinterest. This kind of out-of-the-box thinking might not get you anywhere with old-fashioned employers, but I’ll be blunt: a submission along those formats will get you noticed here, and will very likely put you far ahead of the pack with many other employers.
Build an online portfolio
One of the fastest ways for an employer to figure out if they want to interview you is to show them what you’ve already built. Web engineers have a massive advantage over server-side engineers because their work is visible by its very nature, and very often publicly accessible online. If you’re writing a old-fashioned resume, at least list the URLs for your proudest work at the top.
If your work isn’t public (because it’s only available on pay-per-use sites or hidden behind corporate firewalls) then see if you can get screenshots of your web applications in action and submit them along with your job application.
If possible, build a personal website to host your work samples and advertise yourself using the technology you work in every day. I’d be more than happy to receive a set of URLs to personal sites on a daily basis rather than a bunch of 7-page resumes.
Focus more on the “what,” not the “how”
Technology skills are important, but they’re really a means to an end. Employers want to get things done, and the technologies used to build new features and applications simply aren’t as important as the effort itself. So tell us what you’ve built in the past, the impact it had on your customers and business, and why it should matter to us. Then – and only then – tell us what whizz-bang technologies you used to do it.
Prove that you’re a human
I’m happy to review any wonderful out-of-the-box resume sent my way and give constructive feedback. Those who follow the suggestions above are more likely to hear the words, “You need to come and work here!”.
November 2, 2011Posted by on
Technical phone screens are hard to do right. Yet, they serve an important role. They are the primary filter that ensures you only bring in appropriate candidates to spend valuable hours meeting your team. If you don’t phone-screen correctly, you’ll end up bringing in some real timewasters who don’t even come close to having the technical chops or the personality to make it through your in-person interviews.
Your hiring process is a classic funnel and the phone screen phase is near the top of it. That means that a ton of resumes will land on your desk (along with a boatload of eager emails and voicemails from your recruiters), and at each stage you will cast aside a very large percentage of them.
We just finished hiring for four engineering positions here at TimeTrade. Here are the metrics we saw at each level of the funnel:
- 120 resume reviews
- 53 one-hour technical phone screens
- 22 four-hour first-round interviews
- 9 four-hour second-round interviews
- 4 actual hires
As any sales or marketing person will tell you, the more you put into the top of a funnel, the more results you’ll get out at the bottom. That’s just as true of recruiting, too. Your challenge therefore is to figure out how to do lots of phone screens without compromising their quality or your sanity. Here’s how.
The seemingly simple act of setting up the phone screen is usually where you will find your free time disappearing, and fast. As a hiring manager, you almost certainly have a calendar full of existing meetings and commitments, and trying to get dozens of extra appointments with candidates requires a lot of calling, emailing, chasing and waiting. Sometimes the recruiters or candidates will get things wrong and end up double-booking you, causing even more hassles for you to reschedule around the conflicts.
But that’s not everyone’s experience. In fact, it takes me all of 30 seconds to set up an entire two weeks’ worth of phone screens.
It’s not magic that allows me to do that – it’s technology. Instead of me doing all the negotiation and scheduling, I simply use TimeTrade’s online appointment scheduling tool to share my open times for phone screens (for example, 2-4pm every weekday) and it gives me back a single URL that I can email in bulk to all my potential candidates and recruiters. That email might look something like this:
I’d like to phone screen you for the engineering position here at TimeTrade. Please click here to choose one of the available times to speak with me.
The product is integrated with my Outlook calendar, so the moment a candidate chooses a slot it drops onto my calendar without any effort on my part (and they can add it to their own calendar too, of course). I’ll admit I am biased since I work for the company, but I can’t imagine going back to spending hours scheduling appointments the old, manual way I did before.
Now that you’ve scheduled your phone screens, you need to run them efficiently and learn as much as you can about the applicant’s skills and personality. Unless you’re extremely experienced in this area, you won’t be able to “wing it,” at least not without sounding like you aren’t very prepared. Having a list of potential questions and areas to probe is an absolutely necessity, and it will give you more confidence to run the phone screen properly if you’re new to doing them.
Importantly, you should make sure to have a number of alternative questions available for each area you would like to probe, and use different ones each time. It’s quite common for friends or colleagues to apply for the same position, and they might share their questions to give their buddy a better chance of being brought in for an interview. If nothing else, it can bring a bit of variety to the process that keeps you interested in it when you’ve just completed your 30th phone screen in 4 weeks.
The most important thing to test with a software engineering candidate is their ability to solve problems by writing code. After all, that’s what they’d be doing if they got hired.
Sadly, most phone screeners never tackle this area because they believe they’re limited to questions that can be asked on the phone. That means lots of questions about the details of software (such as, “What class library would you use for socket I/O?”) but almost none that would help you gauge their problem-solving and programming abilities. Of the few people out there who do make people code over the phone, some of their proposed methods (like having the candidate write their code on paper and dictate it back to you) are pretty clunky.
Enter the free and simple online collaboration tool TypeWith.Me. Problem solved.
Right before the phone screen starts, I email the candidate a URL to a new “document” hosted on that site. When they click on it, they’ll see an empty document in their browser, but anything they type in it will be immediately visible to me. In addition, anything I type will show up on their side too. Think “Google Docs without any registration required”, and you’ve got the idea.
I’m able to paste in a few lines of text from my script that outlines each problem I’d like them to solve (reverse a linked list, compute the Nth Fibonacci number, etc.) and sit back and watch them code in real-time. Since they’re also on the phone, we can easily discuss their overall approach or I can interrupt them to tell them to reconsider that if (a = 0) statement they just typed in.
To make sure this whole process works, you need to inform your candidates ahead of time that they’ll be asked to use this kind of tool because they’ll need access to a speakerphone and the Internet. All of these instructions are visible when you click on my TimeTrade URL so each candidate gets to read them before picking their appointment time.
You’d be amazed at how many candidates refuse to even start writing code, indignantly claiming that their years of industrial experience mean that they shouldn’t have to perform these types of tests. By claiming as much they will have self-selected themselves out of the process, and I’m always happy to inform them of that fact.
Always take the time during the call to sell the company, the team culture and your products. Do this even if the candidate is terrible and would never, ever get hired for your team. A phone screen is as much of a marketing and networking opportunity as it is a chance to make the right hire. You never know when your paths will cross again, or what friends your candidate might refer to you.
Running a screen efficiently using the tools and techniques described earlier shows that you and your company are professional about hiring and take your phone screens seriously. Don’t underestimate what this kind of first impression means to a candidate.
Track Your Progress
Now that you know how to schedule and run phone screens properly, the last thing you need to do is figure out how to track the workflow for each candidate as they make their way through the funnel.
I’ve used a variety of tools for this (Excel, Outlook and good ol’ paper) but they all were all lacking in some way. Recently I stumbled upon Trello and discovered that it is a complete – and free – solution for my hiring tracking needs.
Trello finally gives my team and I the ability to track where each candidate is in the hiring process and to move them effortlessly through the funnel. We can also store their resume there and avoid having to email it around all the time, and since it’s an online SaaS tool there’s no chance of some team members seeing stale information.
Technical phone screens are hard to do right, but the tips above should take them from being a sanity-draining chore to become a regular, enjoyable and effective part of your hiring process. You’re welcome.